Family allowance fund: thousands of French people deprived of their aid because of computer bugs

Family allowance fund: thousands of French people deprived of their aid because of computer bugs

Due to computer bugs at the Family Allowance Fund (CAF), at least 120,000 people received their housing allowance with a significant delay. Some beneficiaries are still waiting for it.

Family allowance fund: thousands of French people deprived of their aid because of computer bugs

Computer bugs deprive many families of housing benefits. For six months, a Lyon couple has encountered anomalies with the family allowance fund: a child, then a spouse have disappeared from the account. Between housing aid and family allowances, they normally receive 1,000 euros in aid per month. She is unemployed, he factor, paid at the minimum wage. His salary, in the files of the Family Allowance Fund (CAF), is not correct either. “7,500 euros as a factor, this is not possible anyway, explains Dalila Kamou. Even when we put that forward, (…) they can’t do anything, since these are numbers entered under the software, to which they say they don’t have access. ”

The situation is improving

Contacted in the afternoon of Wednesday, June 2 by journalists from France Télévisions, CAF believes that the error comes from the employer and the file would be about to be regularized. Since the start of the year, 120,000 to 150,000 families have reportedly been victims of anomalies, or 2% of those receiving housing assistance. In question, a new method of calculating the APL, and a change of computer software. The National Family Allowances Fund (CNAF) recognizes the dysfunctions, but believes that the situation is improving. 32,000 cases are still in progress or awaiting treatment.