Family allowance fund: serial bugs deprive thousands of French people of their aid

Family allowance fund: serial bugs deprive thousands of French people of their aid

More than 120,000 people received their housing allowance with a significant delay, when they received it. They would be victims of a computer bug related to the reform of the payment of CAF allowances.

Family allowance fund: serial bugs deprive thousands of French people of their aid

Computer bugs deprive many families of housing benefits. For six months, a Lyon couple has encountered anomalies with the family allowance fund: a child, then a spouse have disappeared from the account. Between housing aid and family allowances, they normally receive 1,000 euros in aid per month. She is unemployed, he factor, paid at the minimum wage. His salary, in the files of the family allowance fund (CAF), is not correct either. “7,500 euros as a factor, this is not possible anyway, explains the woman, Dalila Kamou. Even when we put that forward, (…) they can’t do anything, since it’s numbers entered under the software, where they say they don’t have access. ”

New calculation method and new software

Contacted by journalists from France Télévisions, CAF believes that the error comes from the employer, and the file is about to be regularized. Since the start of the year, 120,000 to 150,000 families have reportedly been victims of anomalies, or 2% of those receiving housing assistance. In question, a new method of calculating the APL, and a change of computer software. The national family allowances fund (CNAF) recognizes the dysfunctions, but believes that the situation is improving. “We are progressing, assures Vincent Mazauric, the director of the CNAF. That is to say that we solve the difficulties or the bugs, (…) one after the other. ” 32,000 cases are still in progress or awaiting treatment.

Among our sources

National family allowances fund

Non-exhaustive list