CAF beneficiaries suffer from serial bugs. This concerns thousands of people who have not received their benefits, or with delays, especially those affected by housing assistance. This has been going on for months.
Late payments, unjustified requests for reimbursement … Since January 1, some recipients of housing allowance have found it difficult to receive their money. They complain about it on social networks.
Still 32,000 cases to settle
In question, the reform of housing allowances. Calculation methods have changed, and so has the software, causing malfunctions. Between 120,000 and 150,000 people were affected, or 2% of beneficiaries. These problems also affect other benefits. “It blocks housing aid files, but not only that. It poses difficulties on RSA files, activity bonus, all other benefits as long as there is housing assistance in a file ”, deplores Audrey Granet, CGT coordinator. The CAF indicates that it is aware of these problems, and that 32,000 cases remain with anomalies in the process of being resolved. In France, each month, the CAF process six million housing aid cases.